Shipping policy

At Cove™, we are committed to providing exceptional service and ensuring your orders are processed and delivered in a timely and efficient manner. Please review our order processing, shipping, and delivery procedures below:

Order Processing & Shipping

  • Orders are typically processed and shipped within 3-5 business days.
  • Some items may require additional processing time, especially during peak seasons or if stock availability issues arise.
  • Once processing begins, we are unable to modify your order, including shipping address changes.
  • Shipments are made on business days only.
  • If your order contains multiple items, they may be shipped separately.

Tracking Information

  • Every order includes tracking information. Once your order has shipped, you will receive an email with tracking details.
  • Please allow a few days for tracking updates, as some carriers take additional time to reflect changes.
  • If your tracking status hasn’t updated within 5 business days, please contact us at info@cove.com.

Estimated Delivery Times

Delivery times vary depending on location:

  • United States, Canada, Europe: 7-15 business days
  • Australia, New Zealand: 7-20 business days

These shipping times are estimates and do not include processing time. Cove™ is not responsible for delays due to customs, holidays, or adverse weather conditions.

Lost or Damaged Packages

  • Cove™ is not responsible for packages that are lost, stolen, or damaged in transit.
  • If tracking confirms delivery but you have not received your package, please contact the carrier directly to file a claim.

Incorrect Shipping Address

  • Please double-check your shipping address before placing an order.
  • Once your order is processed, we are unable to make changes to the shipping address.

Customer Support & Feedback

At Cove™, we value your feedback and continuously strive to improve our service. If you have any questions or concerns, please contact us at info@cove.com.

Thank you for choosing Cove™. We appreciate your support and look forward to serving you!