Privacy policy

Thank you for choosing to be a part of the Cove™ community ("Company," "we," "us," or "our"). At Cove™, we are deeply committed to protecting your privacy and safeguarding your personal information. If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please feel free to contact us at info@cove.com.

By visiting our website, https://atthecoveshop.com/  (the "Website"), or using any of our services (the "Services," which include the Website), you entrust us with your personal information. We take this responsibility seriously and aim to provide a clear explanation of what data we collect, how we use it, and your rights concerning it. We ask that you carefully review this policy, as it is crucial to your experience with us. If you disagree with any of the terms outlined here, we kindly request that you discontinue use of our Services immediately.

This Privacy Policy applies to all information collected through our Services (including the Website), as well as any related services, sales, marketing, or events. Please take the time to understand how we handle your information.

What Data Do We Gather?

Personal Information You Provide

In short: We collect the information you provide to us.

When you register on our Website, express interest in our products or services, engage in website activities, or contact us directly, we collect personal information that you voluntarily provide. The specific personal information we collect may vary based on your interactions with us, your choices, and the products and services you use. This data may include:

  • Personal Information: Name, email address, contact preferences, passwords, usernames, and other similar details.
  • Payment Data: Information required to process payments, including your payment method details (e.g., credit card number) and associated security codes.

All payment data is securely stored by our payment processors. Please ensure the information you provide is accurate and complete, and notify us of any changes.

Information Automatically Collected

In short: We automatically collect certain information when you visit our Website.

We automatically gather certain data when you visit, use, or navigate our Website. This information does not reveal your specific identity but may include details such as your:

  • IP address
  • Browser/device characteristics
  • Operating system
  • Language preferences
  • Referring URLs
  • Device name
  • Country and location
  • Other technical data

This data helps us ensure the security and functionality of our Website and is also used for internal analytics and reporting.

We use cookies and similar technologies to collect the following information:

  • Log and Usage Data: Data related to your usage, service interactions, diagnostics, and performance of our Website.
  • Device Data: Information about the devices used to access our Website, including IP addresses, browser types, and operating systems.

How Do We Handle and Use Your Information?

In summary: We process your data based on legitimate business interests, to fulfill our contractual obligations, to comply with legal requirements, and/or with your consent.

We utilize the information we collect for a variety of business purposes, including but not limited to:

  • Fulfilling and managing your orders, payments, returns, and exchanges.
  • Administering prize draws and competitions when you choose to participate.
  • Providing and facilitating the services you request.
  • Responding to user inquiries and offering support related to our Services.

Will Your Information Be Shared With Any Third Parties?

In brief: We share your information only with your consent, to fulfill legal obligations, to provide services, protect your rights, or meet business requirements.

We process and share your data based on various legal grounds, including:

  • Consent: We process your data if you have granted specific consent for a particular purpose.
  • Legitimate Interests: We may process your data when necessary to pursue our legitimate business interests.
  • Performance of a Contract: If we have a contractual agreement with you, we process your data to fulfill those obligations.
  • Legal Obligations: We may disclose your data when required to comply with laws, governmental requests, judicial proceedings, court orders, or other legal processes.
  • Vital Interests: We may disclose your data if necessary to investigate, prevent, or address potential policy violations, fraud, threats to safety, or illegal activities.

We may also need to process or share your data in the following scenarios:

  • Business Transfers: In the event of a merger, asset sale, financing, or acquisition of our business, your information may be shared or transferred.

Do We Use Cookies or Tracking Mechanisms?

In summary: Yes, we use cookies and similar tracking technologies to collect and retain your data.

We use cookies and other tracking technologies like web beacons and pixels to gather data. For more details on our use of these technologies, please refer to our Cookie Notice.

How Long Do We Retain Your Information?

We retain your information only for as long as necessary for the purposes outlined in this Privacy Policy unless required by law. Once no longer required, we will delete or anonymize your personal data. If immediate deletion is not possible (e.g., due to backup systems), we will securely store your data and cease processing until deletion is feasible.

How Can You Contact Us Regarding This Policy?

If you have any questions or concerns about this Privacy Policy, please feel free to reach out to us at info@cove.com.

How Can You Modify, Review, or Erase Your Data?

In accordance with applicable regulations, you may request access to, modification of, or deletion of your personal data. To inquire about reviewing, updating, or deleting your data, please contact us via email at info@cove.com. We will respond to your request within 30 days.