Refund policy
Refund & Return Policy
Last Updated: June 2026
Our Commitment
At Cove™, we stand behind every product we make — and we want you to feel completely confident when you order. This policy outlines the terms under which returns, refunds, and replacements are available. Please read carefully before placing your order. By completing a purchase, you confirm that you have read and accepted this policy in full.
Return Window
We offer a 14-day return period from the date your order is delivered for unopened products. Requests submitted after 14 days will not be accepted.
To qualify for a return, your item must meet all of the following conditions:
- Unopened, unused, and in its original sealed packaging
- Accompanied by proof of purchase (receipt or order confirmation)
- Return Merchandise Authorization (RMA) approval obtained before shipping the item back
Items returned without prior approval will not be accepted and will not be eligible for a refund.
How to Request a Return
- Email info@cove.com within 14 days of delivery
- Include your order number and photos of the item and original packaging confirming it is unopened and sealed
- Wait for written approval and return instructions before sending anything back
Only email requests are accepted. Requests submitted via phone, social media, or any other channel will not be processed.
Non-Returnable Items
The following items are strictly non-returnable and non-refundable under any circumstances:
- Opened, used, or unsealed products (these are covered separately under our 100-Day Money-Back Guarantee)
- Items returned after 14 days of delivery
- Free promotional or gift-with-purchase items
- Final sale or discounted items
- Gift cards
- Shipping fees (original or return)
- International orders
- Trial, sample, or introductory offer products
Refunds
Once your return is received and inspected, approved refunds will be processed to your original payment method within 10 business days.
Please note:
- Original and return shipping costs are non-refundable unless the item arrived damaged or defective
- Only one refund per order
If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at info@cove.com.
Damages & Defective Items
Please inspect your order immediately upon receipt. If your item arrives damaged, defective, or incorrect, contact us right away — we'll make it right.
- Claims must be reported within 48 hours of delivery
- Photo or video evidence is required
- Once verified, we will send a replacement at no cost to you
- One replacement per order
100-Day Money-Back Guarantee
We're so confident in Cove™ Bio Magnesium + Ashwagandha Gummies that we back every purchase with a 100-Day Money-Back Guarantee. If you give it a real, consistent try and don't feel a difference, we'll make it right — no hassle, no runaround.
This guarantee applies to opened products and is the only circumstance under which a refund may be granted on a used product.
To be eligible, you must:
- Use the product daily for a minimum of 30 consecutive days within the 100-day window
- Follow all usage instructions as directed
- Submit your request before day 100 from the date of delivery
When you reach out, please include:
- A brief description of what you tried and how the product didn't meet your expectations
- Your original proof of purchase / order number
- A usage log or notes on your experience (photos or journal entries are helpful but not required for straightforward claims)
If your claim is approved:
- Refund applies to the product purchase price only — shipping is non-refundable
- One claim per customer, per lifetime
- We may ask you to return any unused portion or empty containers before the refund is processed
The 100-Day Guarantee does not apply to:
- Promotional, free, or discounted orders
- Subscription renewal orders beyond the first order
- International orders
- Claims submitted after day 100
We review every request individually and with good faith. We simply ask that you extend the same — this guarantee exists for customers who genuinely tried the product, not as an open return window.
Subscription Orders
Cancellation
Subscription cancellations must be submitted at least 7 calendar days before your next billing date. Cancellations received after this window take effect the following billing cycle.
Cancellations must be submitted via your account dashboard or by emailing info@cove.com with your order number. Written confirmation is required for cancellation to be valid.
No Refunds on Processed Charges
Once a subscription charge has been processed, it is non-refundable, including for:
- Change of mind
- Failure to cancel in time
- Missed renewal dates
- Financial reasons
- Dissatisfaction with results
Promotional Subscription Offers
Customers who redeem a promotional or "free first order" offer are automatically enrolled in a recurring subscription. Please note:
- Orders recur on the stated billing cycle at full standard price
- The quantity selected in your promotional order applies to all future orders
- A minimum of 3 paid subscription orders must be completed before cancellation is permitted
- All promotional and related subscription orders are strictly non-refundable, including shipping
Exchanges
We do not process direct exchanges. If you would like a different product, please place a new order after your return has been approved.
Chargebacks
We take unauthorized chargebacks seriously. Filing a chargeback without contacting us first will result in:
- Permanent account suspension
- Active dispute defense on our end
- Potential referral to collections
We genuinely want to resolve any issue you have — please reach out to us at info@cove.com before initiating a payment dispute and we'll do everything we can to make it right.
Order Modifications
Orders cannot be modified or cancelled once processing has begun. Subscription changes require 7 days' notice before the next billing date.
Buyer's Remorse
We do not accept returns for buyer's remorse — including change of mind, ordering by mistake, or simply no longer wanting the item. Please review your order carefully before completing your purchase.
Policy Updates
We reserve the right to update this policy at any time. Continued use of our store constitutes acceptance of any changes.
Contact Us
📧 info@cove.com Subject line: Return Request – [Your Order Number] Response time: 5–10 business days
Email is the only accepted method of contact for return and refund requests.
Thank you for choosing Cove™. We're with you every step of the way.